1024

Emergency Telephone Number

In accordance with the decision of the Hellenic Telecommunications and Post Commission (EETT) with No. 966/2 – Government Gazette 5266/Β/30-11-2020, we would like to inform you that calls to 1024 are subject to the Tariff Policy applied by each mobile and fixed telecommunications network operator. For further information, please visit the website of your network operator as well as the website of the Price Observatory for Telecommunication and Postal Retail Services of EETT.

210 668 2222

Telephone Customer Service

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COLLABORATIONS

With a view to continuously improving the infrastructures and services rendered, “Attiki Odos S.A.” and “Attikes Diadromes S.A.” take active part in many recognized international and national bodies and organisations, whilst maintaining close ties to the international academic community.

Participation in HELLASTRON

“Attiki Odos S.A.” is a founding member of “Hellenic Association of Toll Road Network”, with the distinctive title “HELLASTRON”. The association was established in 2014 and operates as a civil non-profit company, with the participation of all motorways and tollways infrastructure in Greece. The organisation was created with the overall aim to promote road transport in Greece.

Through HELLASTRON, the two companies participate in the following International Organisations below:

  • ASECAP (European Association of Operators of Toll Road Infrastructures)

ASECAP (European Association of Operators of Toll Road Infrastructures) brings together as members all national motorway operator associations of Europe. ASECAP’s aim is to protect and develop motorway network and road infrastructure in Europe, charging users a tollway fee in order to ensure construction, operation and maintenance funding.

  • ΙΒΤΤΑ (International Bridge, Tunnel and Turnpike Association)

ΙΒΤΤΑ is a global organisation with members numbering more than 320 companies from 50 countries of the world managing toll motorways, bridges and tunnels. IBTTA is a forum for exchange of technical know-how and best practices, primarily aiming to improve, promote and strengthen services provided in the transportation sector.

  • IRF (International Road Federation)

IRF is an internationally acknowledged, non-profit organisation promoting the on-going improvement of road axes and road transport systems worldwide, with a focus on road safety and environmental protection. It was established in 1948 and, currently, more than 500 governments, companies and international associations finance the operation of its offices in Washington and Switzerland.

Participation in National and International Organisations

Apart from the aforementioned collaborations through HELLASTRON, “Attiki Odos S.A.” is also a member of the Hellenic Construction Industry Council (ΗCIC), the United Nations Global Compact and of Corporate Sustainability and Responsibility HELLAS.

Also, “Attikes Diadromes S.A.” is a member of TRB (Transportation Research Board of the National Academies). TRB is a department of the USA National Research Council and provides independent consultancy services on scientific and technical issues. Its mission is to promote innovation in the field of transportation. TRB facilitates the exchange of information, provides consultancy on transportation programmes, publishes research results for the general public and encourages the application of their findings.

Last but not least, “Attikes Diadromes S.A.” collaborates with Hellenic Institutions, such as Road Safety Institute “Panos Mylonas”, Hellenic Institute of Transport Engineers, Institute of Communication and Computer Systems (ICCS), ITS Hellas and Hellenic Institute of Customer Service.

Collaboration with Universities

In addition to their active participation in the works and conferences of international, recognized agencies, “Attiki Odos S.A.” and “Attikes Diadromes S.A.” also cooperate with noted professors in the Technical University Schools of Greece, as well as European and US Universities, who, with extensive experience in transport systems design, have developed Attica Tollway traffic simulation models at the micro and macro levels. Traffic simulation has been used to determine geometrical characteristics and traffic conditions on the motorway, with a view to eliciting information regarding the speeds developed by the drivers, travel times, delays caused by accidents, etc. The cooperation between Attica Tollway and acknowledged establishments is constantly expanding in other fields as well.

AWARDS

2022, 2014 – WORKING ENVIRONMENT / DISTINCTION ON THE LEVEL OF HEALTH AND SAFETY AT WORK

“Attikes Diadromes S.A.” in cooperation with GEP, was distinguished at the Health and Safety Awards 2022, in the category “Service Providers” for the personalized occupational health and safety training it implemented. The initiative involved an extensive e-learning training programme for frontline workers at the Egnatia Odos toll stations during the demanding period of the COVID-19 pandemic, while the development of the training material was designed with illustrations of real workplaces. “Attikes Diadromes S.A.” was awarded in the same competition in 2014 with a Silver Award in the category “Transport & Transport Infrastructure”. The distinction concerned the implementation of a coordinated and certified strategy to minimize occupational accidents, as well as the participation, information and continuous training of human resources in occupational health and safety and environmental protection.

2021, 2018, 2017, 2016, 2015, 2012, 2011, 2010 – ENTREPRENEURSHIP / “TRUE LEADER” DISTINCTION

“Attikes Diadromes S.A.” has repeatedly won distinction in the “True Leaders” event, an institution established in the Greek market by ICAP CRIF. It rewards profitable companies with the largest number of employees that have grown during the last year, that are in the top positions in their industry based on turnover and have a high ICAP Score (Credit Rating).

2021, 2019, 2018, 2017, 2016, 2015DIAMONDS OF THE GREEK ECONOMY – “Attiki Odos S.A.”

“Attiki Odos S.A.” was distinguished in the event that awards large companies based on specific financial indicators and criteria, among which profitability, debt burden, liquidity, equity to debt ratio, etc.

2021, 2018, 2016DIAMONDS OF THE GREEK ECONOMY –  “Attikes Diadromes S.A.”

“Attikes Diadromes S.A.” was distinguished in the event that awards large companies based on specific financial indicators and criteria, among which profitability, debt burden, liquidity, equity to debt ratio, etc.

2018-2017 | CR INDEX

At the 10th CR Index Award Ceremony of the Corporate Responsibility Institute (CRI), “Attikes Diadromes S.A.”, was awarded the Bronze Award 2017-2018. This is the 3rd prize the company has received, following two consecutive CRI Pass Distinctions. At the same event, “Attikes Diadromes S.A.” was also awarded the “Marketplace Award”.

2017, 2016, 2010  – LEADING BRAND NAME / “SUPERBRANDS”

In 2010, the internationally recognised excellence of Attica Tollway led to the 1st Prize “Golden Sun” for the brand name “Attiki Odos” (Attica Tollway), awarded by the international organisation Superbrands, which evaluates and promotes leading brands. Attica Tollway was the first in the category “Transportation – Telecommunications” (among 75 co-nominated brands) and, at the same time, was nominated as Top Corporate Name with the highest overall score of all, regardless of the category, among 3,000 corporate names, both Greek and international, that are either based in Greece or whose products are available on the Greek market. This first place is related to public recognition, as it resulted from a survey conducted among general consumers and 322 opinion leaders of the business community. In 2016 and 2017, the “Attiki Odos” brand name was once again distinguished in the “Transportation –Telecommunications” category.

2017, 2016 – CORPORATE SOCIAL RESPONSIBILITY

For two consecutive years, the Corporate Social Responsibility Institute awarded “Attikes Diadromes S.A.” with the CRI PASS Distinction, a diagnostic tool for assessing business performance in 4 key pillars: Society, Environment, Employees and Market. It is divided into five sections each one of which has a different weighting coefficient in the overall score: (1) Corporate Commitment, (2) Commitment Implementation, (3) Management, (4) Performance and (5) Impact.

2017 – CONTRIBUTION TO THE MISSION OF THE PANHELLENIC ASSOCIATION FOR THE PREVENTION AND SUPPORT OF CAR ACCIDENTS’ MINOR VICTIMS

Certificate of merit for the participation in the programme for the collection of plastic caps and their distribution to the Pan-Hellenic Association for the Prevention and Support of Minor Victims of Road Accidents in order to purchase and donate a wheelchair to a child with severe mobility problems.

2017 – CORPORATE SOCIAL RESPONSIBILITY / CONTRIBUTION TO ROAD SAFETY

“Attikes Diadromes S.A.” was distinguished for “Road Safety Awareness” in the Annual Sustainability Summit 2017 organised by MBA International of the Athens University of Economics and Business in collaboration with the Centre for Sustainability and Excellence (CSE).

2015 QUALITY MANAGEMENT / “THALES” TOLLWAY QUALITY MANAGEMENT SYSTEM / 1st AWARD BY THE INTERNATIONAL ROAD FEDERATION (IRF)

“Attikes Diadromes S.A.” was awarded the 1st prize in the category “Quality Management” by the International Road Federation (IRF), the leading international institution which promotes and rewards pioneering practices and people who contribute to transport and make it a key factor in global socioeconomic development.

2015CORPORATE SOCIAL RESPONSIBILITY / AWARD FOR CORPORATE SOCIAL RESPONSIBILITY CAMPAIGN

“Attikes Diadromes S.A.” won the Silver Award in the category “Corporate Social Responsibility Campaign 2015” at the 9th edition of the Sustainability Forum & Awards 2015. The award related to the road safety educational programme “Eyes Open on the Road!”.

2015ROAD SAFETY / “EXCELLENCE IN ROAD SAFETY AWARD 2015” / EUROPEAN COMMISSION

“Attikes Diadromes S.A.” was awarded with the “Excellence in Road Safety Award 2015” by the European Commission in Brussels for two corporate actions aimed at raising awareness of children and adolescents on road safety issues, namely, the experiential educational program for nursery and primary school children “Attikoulis” and the program for high school students “Eyes open on the road!”.

2015  – Distinction at “THE PROTAGONISTS OF GREEK ECONOMY”, organised by DIRECTION BUSINESS NETWORK.

2014SAFER GREEK MOTORWAY UNDER INTERNATIONAL ASSESSMENT PROTOCOLS – EuroRAP AISBL

The Attica Tollway achieved high performance during the measurements conducted by the European Road Assessment Programme EuroRAP AISBL on the basis of accredited methodology and protocols, recording a very low concentration of fatal accidents in relation to the number of vehicles and the routes it serves and obtaining a high rating up to five (5) stars during the inspection and surveying of the actual state of the motorway through the assessment of more than 50 road characteristics.

2014ENVIRONMENT / SUSTAINABLE INFRASTRUCTURE DEVELOPMENT / ENVIRONMENTAL AWARDS

“Attikes Diadromes S.A.” was awarded the Silver Award in the category “Sustainable Infrastructure Development” in the context of the “Environmental Awards” established by the company “Boussias Communications” and Plant Management. The operation and maintenance company of Attica Tollway was awarded for its best practices in environmental protection, in the direction of harmonizing the operation of the motorway with the natural environment. It was distinguished among companies, organisations and institutions that have implemented renovation and modernisation projects of buildings or urban areas and/or innovative urban solutions, focusing on improving energy efficiency, environmental protection, reducing operating costs, improving infrastructure and the way of life/service of citizens, governance and sustainability.

2011 – RECOGNITION FOR THE MEASUREMENT / REDUCTION OF CARBON FOOTPRINT WITHIN THE FRAMEWORK OF MYCLIMATE AWARDS

“Attikes Diadromes S.A.” was distinguished for its actions and practices for measuring and reducing the carbon footprint at its facilities, in the context of the Myclimate Awards “Green Leader Carbon Footprint Calculation & Reduction”, which was organised for the first time in Greece by the Centre for Sustainability and Excellence (CSE).

2011 CUSTOMER SERVICE AWARDS / 1st PRIZE IN THE CATEGORY “BACK OFFICE” BY THE GREEK INSTITUTE OF CUSTOMER SERVICE

“Attikes Diadromes S.A.” won 1st prize in the category “Back Office Team of the Year” for 2011, in the framework of the National Customer Service Awards, which are awarded by the Hellenic Institute of Customer Service (EIEP). The Back Office teams of “Attikes Diadromes S.A.” support and contribute to the optimal service rendered at Toll Stations, Customer Service Centres, Telephone Customer Service, online services, the Call Centre of the Emergency Telephone Number 1024 and the Patrol and Intervention teams in case of an incident.

2010 – SAFEST ROAD / 1st AUTOMOTIVE PRIZE

In the context of the Automotive Awards, Attica Tollway won the 1st prize for the safest road in Greece, based on the low car accident rates and safety standards adopted during the construction and operation of the motorway.

2010, 2009ROAD SAFETY CAMPAIGNS / 1st  PRIZE CEO & CSR MONEY CONFERENCE

Attica Tollway is regularly conducting awareness campaigns to promote road safety culture in society. The integrated action targeted at motorcyclists (information and awareness campaign for motorcyclists on safe driving issues / publication and distribution of a printed guide with safe motorcycle driving tips), which is part of a wide range of educational actions for road safety, was awarded the 1st prize at the conference “CEO & CSR 2009”, organised by Money Conferences in cooperation with EuroCharity. At the same event in 2010, the road safety campaign for motorcycles and cars again won the 1st prize in its category.

2009 – PROJECT MANAGEMENT / 1st PRIZE FROM THE INTERNATIONAL BRIDGE, TUNNEL AND TURNPIKE ASSOCIATION (ΙΒΤΤΑ)

“Attiki Odos S.A.” and “Attikes Diadromes S.A.” were honoured to receive 1st Prize on the “Toll Excellence Award–Administration Category” from the International Bridge, Tunnel and Turnpike Association for Project Management. With this “Toll Excellence Award”, which is the capstone of awards in the motorway sector and the highest achievement for any company and entity active in the motorway operation sector, the two companies were distinguished for the implementation of the innovative “Monitoring the Success” programme, which was set by the company’s Management for the recording and continuous monitoring of Performance Indicators, aiming to improve the services rendered.

2009 EUROPEAN “SUSTAINABLE CONSTRUCTION” AWARD TO “ELLAKTOR S.A.” FOR THE IMITTOS WESTERN PERIPHERAL MOTORWAY

The important “Sustainable Construction” award for the environmental management during the construction of Imittos Western Peripheral Motorway was awarded to “ELLAKTOR”, leader of the construction of Attica Tollway, at the ceremony to present the Greek awards of the European Commission’s European Business Awards for the Environment.

2008 – ENVIRONMENTAL MANAGEMENT / 1st PRIZE OF THE INTERNATIONAL ROAD FEDERATION (IRF)

The environmental-friendly procedures of operation and maintenance (flood control, rehabilitation and reforestation of old quarries etc.) won the 1st Prize in the Environmental Mitigation category, awarded to “Attikes Diadromes S.A.” by the International Road Federation (IRF).

2008 – GIS TECHNOLOGY IMPLEMENTATION / 1st ESRI PRIZE

The GIS technology (Geographic Information Systems) is a key parameter of the IT infrastructure of “Attikes Diadromes S.A.”. The use of this advanced GIS technology and the continuous integration of the technological developments in this sector, were acknowledged by the “Special Achievement in GIS” award.

2008, 2007, 2006 – TOLL MANAGEMENT / CERTIFICATES OF MERIT FROM THE INTERNATIONAL BRIDGE, TUNNEL AND TURNPIKE ASSOCIATION (ΙΒΤΤΑ)

The high level of service to users – subscribers is the key goal of the Commercial Department of “Attikes Diadromes S.A.”, which is responsible for managing the toll stations and for the key area of delivering services. This resulted in successive awards (Certificate of Merit-Toll Excellence Award) by the International Bridge, Tunnel and Turnpike Association (IBTTA) for the contribution in the progress of toll motorways management.

2007 – CONTRIBUTION TO ROAD SAFETY / GREEK ROAD FEDERATION PRIZE

The Greek Road Federation, within the framework of the International Conference “Roads of the Future” organised by the University of Patras and under the auspices of the Ministry of Transport and Communications, the Technical Chamber of Greece and the International Road Federation (IRF), awarded a prize to “Attikes Diadromes S.A.” for its contribution to road safety.

2005 – CONTRIBUTION TO ROAD SAFETY / 1st PRIZE FROM THE INTERNATIONAL ROAD FEDERATION

Road safety was crucial during the construction of Attica Tollway, which was implemented based on high international standards, while is a constant priority for the operation of the project. In particular, the motorway introduced new standards in this field, gaining international recognition as the International Road Federation (IRF) awarded “Attikes Diadromes S.A.” the 1st European Prize for its contribution to road safety.

2004ARTISTIC LANDSCAPE DESIGN / EUROPEAN AWARD

The construction of the modern motorway was combined with art, through the cooperation with the landscape sculptor, Nella Golanda, who created a unique aesthetic result, as the Western Peripheral Motorway of Imittos has been characterized as a “sculpture road”. This artistic intervention on this section of Attica Tollway won a significant award in the 2004 “European Urban Prize for Urban Public Space” Competition, which was organised by the Centre of Contemporary Art of Barcelona and the Architecture Institutes of France, Denmark and Austria.

2003 – NOISE PROTECTION – CONSEIL NATIONAL DE BRUIT PRIZE

A special study has been conducted and measures have been taken for the systematic noise management in Attica Tollway. Special noise barriers have been installed across the motorway covering many kilometres, effectively reducing noise. This effort was awarded the “Décibel d’Or” Prize of the French Conseil National de Bruit (CNB), in the “City and Road Transportation” category, for the “Noise pollution, management and reduction at Attica Tollway” programme.