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1024

Emergency Telephone Number

In accordance with the decision of the
Hellenic Telecommunications and Post Commission
(EETT) with No. 966/2 - Government Gazette
5266/Β/30-11-2020, we would like to inform
you that calls to 1024 are subject to the Tarriff Policy 
applied by each mobile and fixed telecommunications
network operator. For further information, please visit
the website of your network operator as well as the
website of the Price Observatory for Telecommunication
and Postal Retail Services of EETT.
210 668 2222

Telephone Customer Service

Market

Since their inception, the two companies maintain a socially responsible environment for their clients and their suppliers. In 2019:

  • The operation and maintenance company “Attikes Diadromes S.A.” managed 25,613 incidents, with an average response time of 6 minutes.
  • The Customer Telephone Service (CTS) of “Attikes Diadromes S.A.” received 324,982 calls, which were answered in an average of 1’ 42’’, while 6,634 outgoing calls were made.
  • 95.5% of the users were very satisfied/satisfied with the service and the behaviour of the CTS personnel.
  • 99.5% of the users were very satisfied/satisfied with the behavior of the Toll personnel.

The two companies have 5 ISO Certifications.